Return & Refund Policy

At LIVAMIND, we follow strict quality control measures to ensure that every product is delivered in perfect condition. Please read our Return & Refund Policy carefully before placing an order.

Returns are accepted only under the following conditions:

The product is damaged during transit,or

The product is defective or not functioning at the time of delivery.

Any return request must be raised within 24 hours of delivery.

Customers must provide clear photos or videos as proof of damage or defect.

Requests submitted after 24 hours or without valid evidence will not be approved.

If a return is approved, a return shipping charge of ₹165 will be applicable.

Returns will not be accepted in the following cases:

Incorrect order placed by the customer

Change of mind after delivery

Minor packaging damage that does not affect product functionality

Products returned without original packaging, accessories, or proof

Once the returned product is received and inspected, the refund will be processed.

Refunds are initiated within 5–7 business days after approval.

The refund will be made using the original payment method or as per applicable store policy.

We encourage customers to place orders only after reviewing product details carefully. This policy helps us maintain fair pricing and service quality for all customers.

There is no direct option on the website to return the product.If you want to return it, please message us on email.

 

⚠️ IMPORTANT POLICY– LIVAMIND

1. UNBOXING VIDEO POLICY

Customers are required to record a complete unboxing video before opening the package. The video must start before the package is opened and continue without any cuts or interruptions until all contents are fully unpacked and clearly shown.

No complaints regarding missing items, damaged products, incorrect products, or any other order-related issues will be accepted without a valid unboxing video.

2. ORDER CANCELLATION POLICY

Once an order has been confirmed, LIVAMIND will not accept any cancellation requests.

Customers are advised to carefully review the product details, quantity, delivery address, and all order information before placing an order. No cancellation, modification, or refund requests will be accepted after order confirmation.These policies are effective for all orders placed with LIVAMIND.

For any support or queries related to returns or refunds,please contact our customer support Email 

Email ID livamindstore@gmail.com